We want you to be 100% satisfied with the service and merchandise that we have provided. If you are unhappy with any product you receive from us, please feel free to return the items(s) within 21 days. If your order is lost or damaged, please contact Susie Seitz King at (661) 492-6721 or email email@example.com as soon as possible. Please coordinate with us in the event you are returning a package. Costs resulting from our actions will be absorbed by us, expenses associated with Buyer actions will be the responsibility of the Buyer.